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TravelCare
Travel internationally with peace of mind with Liberty travel insurance.
Liberty TravelCare
Travel internationally with peace of mind with Liberty travel insurance. Be protected in case of accidents, medical expenses, flight cancellation, lost luggage. Enjoy a simple and fast purchase experience when you buy online.
Coverage up to VND 3 Billion
Pay up to VND 3 billion in case of death or permanent disablement due to accident during an overseas trip
Medical expenses coverage
Cover medical expenses overseas up to VND 3.6 Billion and medical expenses in Vietnam
24/7 trip assistance
Get 24/7 customer supports through our hotline
Inconveniences coverage
Cover Trip cancellation/postponement, flight misconnection; VND 2.4 Million every 6 consecutive hours for travel/baggage delays; and other benefits
Losses coverage
Protect your money, travel documents, luggages and other belongings in case of theft, robbery or natural disaster
Automatic extension
The Insurance Period will be automatically extended up to 7 days due to reasons out of control of the Insured
We have got your needs covered
Compare our plans in detail, you’ll definitely find something that suits you
INDIVIDUAL
| Maximum Coverage | Classic (VND) | Executive (VND) | Premier (VND) |
|---|---|---|---|
PERSONAL ACCIDENT |
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| 1. Accidental death or permanent disablement The Personal Accident benefit if the Insured has suffered Injury or death primarily and directly resulting from an Accident occurring during the Trip as specified in the Policy Wording for the maximum Injury compensation rate shall be paid in accordance with the benefits table (“Rating Table”) |
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| - Adult | 1.000.000.000 | 2.000.000.000 | 3.000.000.000 |
| - Children | 500.000.000 | 1.000.000.000 | 1.500.000.000 |
MEDICAL EXPENSES |
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| 2. Overseas Medical Expenses Overseas medical expenses incurred because the Insured sustains an Accidental Injury or suffers a Sickness/Disease while on an insured Trip |
1.000.000.000 | 1.600.000.000 | 2.400.000.000 |
| 3. Medical Expenses Incurred Upon Return To Vietnam To follow-up treatment following the indications of the attending Physician overseas within thirty-one (31) days from the date of the Insured’s return to Vietnam following discharge from an overseas Medical Facility |
100.000.000 | 200.000.000 | 300.000.000 |
| 4. Overseas Hospital Visit Transportation cost of one relative or friend to visit the Insured if the Insured is hospitalised for more than 5 days while overseas |
60.000.000 | 90.000.000 | 120.000.000 |
| 5. Additional Accommodation Expenses | |||
| Hotel accomodation incurred by one relative or friend if the Insured is hospitalised for more than 5 days while overseas | 20.000.000 | 24.000.000 | 40.000.000 |
| Daily Limit | 5.000.000 | 6.000.000 | 10.000.000 |
| 6. Overseas Compassionate Visit Transportation cost of one relative or friend to assist the Insured in the arrangement for the mortal remains and/or overseas funeral rituals |
40.000.000 | 60.000.000 | 100.000.000 |
| 7. Returning children to home country or country of residence Cost of returning unattended children to their home country or country of residence |
60.000.000 | 80.000.000 | 120.000.000 |
| 8. Overseas Hospital Daily Benefit Daily cash benefit of VND1,000,000 while hospitalised overseas |
16.000.000 | 20.000.000 | 50.000.000 |
| 9. Hospital Daily Income Benefit in Vietnam Daily cash benefit of VND500,000 while hospitalised in Vietnam immediately upon return |
5.000.000 | 6.000.000 | 10.000.000 |
| 10. Medical Expenses for Pregnancy Related Sickness Pay for the medical expenses necessarily and unavoidably incurred while on a Trip overseas for pregnancy related Sickness |
24.000.000 | 30.000.000 | 60.000.000 |
| 11. 24-hour Medical Assistance | Contact EUROP Assistance Hotline +84 28 3512 2324 |
Contact EUROP Assistance Hotline +84 28 3512 2324 |
Contact EUROP Assistance Hotline +84 28 3512 2324 |
| 12. Emergency Telephone Expenses Telephone charges as a result of medical emergency |
1.000.000 | 1.000.000 | 1.000.000 |
MEDICAL EVACUATION |
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| 13. Emergency Medical Evacuation The medically necessary expense incurred in emergency medical evacuation of the Insured to the nearest Medical Facility where appropriate medical care is available |
As Incurred | As Incurred | As Incurred |
| 14. Repatriation of Mortal Remains Transportation of mortal remains or burial at place of death |
As Incurred | As Incurred | As Incurred |
LIABILITY |
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| 15. Personal Liability Pay the Insured for the Insured’s legal liability for the death of or injury to someone else or loss of or damage to property owned or controlled by a third party during the Trip overseas of the Insured |
1.000.000.000 | 1.500.000.000 | 2.000.000.000 |
INCONVENIENCES |
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| 16. Trip Cancellation/Postponement Reimbursement of the non-refundable portion of travel costs paid in advance or administrative charges incurred due to Unforeseen Circumstances or the outbreak of Infectious Disease at the Trip destination |
50.000.000 | 80.000.000 | 120.000.000 |
| 17. Trip Curtailment A pro-rated amount will be paid for each complete day of the planned Trip lost due to medical conditions of the Insured or accompanying relative or other circumstances such as a quarantine order upon medical advice, natural disaster, strike, outbreak of Infectious Disease, etc at the Trip destination |
50.000.000 | 80.000.000 | 120.000.000 |
| 18. Trip Disruption A pro-rated amount will be paid for each complete day of the planned Trip lost if the Insured or the relative accompanying with the Insured is hospitalised overseas for more than 5 days |
30.000.000 | 40.000.000 | 60.000.000 |
| 19. Travel/Flight Misconnection For 6 full consecutive hours or above of delay due to flight misconnection as defined in Policy Wording while overseas, maximum up to VND3,000,000 per Trip |
3.000.000 | 3.000.000 | 3.000.000 |
| 20. Travel Delay Maximum VND2,400,000 for each full 6 consecutive hours your scheduled transport is delayed while oversea |
12.000.000 | 12.000.000 | 12.000.000 |
| 21. Travel Overbooking Pay the Insured for accommodation, meal and travel expenses while the Insured is overseas if the Insured cannot board the Insured’s intended scheduled flight due to overbooking |
1.600.000 | 2.000.000 | 10.000.000 |
| 22. Emergency Purchases Pay for the emergency purchase of essential personal items needed while on a Trip overseas if the Insured’s baggage is stolen or it has been declared by the transport provider that the Insured’s baggage is lost |
2.000.000 | 2.400.000 | 6.000.000 |
| 23. Baggage Delay Pay up to VND2,400,000 for every 6 consecutive hours that the Insured's baggage is delayed while overseas if the Insured’s checked-in baggage has been delayed, misdirected or temporarily misplaced by the transport provider while the Insured is on a Trip |
6.000.000 | 10.000.000 | 16.000.000 |
| 24. 24-hour Travel Assistance | Contact EUROP Assistance Hotline +84 28 3512 2324 |
Contact EUROP Assistance Hotline +84 28 3512 2324 |
Contact EUROP Assistance Hotline +84 28 3512 2324 |
LOSSES |
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| 25. Loss of Personal Money Pay for the Insured’s loss of cash and travellers’ cheques owned by the Insured due to theft, robbery by threat of violence or travel disaster at the Trip's destination while the Insured is on the Trip overseas |
2.000.000 | 3.000.000 | 6.000.000 |
| 26. Loss of Travel Documents Pay for the cost of replacing the Insured’s travel documents lost including the additional travel and hotel accommodation expenses necessarily incurred to replace lost travel documents during the Trip while the Insured is overseas |
24.000.000 | 24.000.000 | 24.000.000 |
| 27. Loss of or Damage to Baggage & Personal Effects Pay the Insured if the Insured’s baggage and personal effects (including golfing equipments and laptop computers) which are damaged or stolen due to a Sudden Incident occuring while the Insured is on a Trip overseas, maximum up to VND5,000,000 for each item or set or pair of items; and up to VND20,000,000 for a laptop computer |
30.000.000 | 40.000.000 | 60.000.000 |
| 28. Rental Vehicle Excess Cover Cover for any excess or deductible which the Insured may be required to pay for accidental loss or damage to their rental vehicle during the Trip while the Insured is overseas |
10.000.000 | 12.000.000 | 24.000.000 |
| 29. Closure of Travel Agent Compensate for loss of travel related expenses paid as a result of bankruptcy or winding up due to the breach in law of the travel agent in Vietnam happening within thirty (30) days prior the commencement date of the Trip Overseas |
30.000.000 | 50.000.000 | 70.000.000 |
| 30. Home Guard Cover for physical losses or damages due to fires to the Contents, Valuables and/or stamp collections, works of art based in the Insured’s residence in Vietnam that was left vacant because of the Insured’s Trip Overseas |
20.000.000 | 30.000.000 | 60.000.000 |
EXTENSIONS |
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| 31. Hijack Benefit | |||
| Pay an allowance if the aircraft in which the Insured is travelling during the Trip is hijacked for at least 12 consecutive hours | 20.000.000 | 24.000.000 | 30.000.000 |
| Limit per 12-hour period | 1.300.000 | 2.000.000 | 2.600.000 |
| 32. Automatic Extension Extend the Insurance Period for a period of seven (7) days without of charges if the Insured is unable to return to Vietnam at the expiry date of the Insurance Period while on a Trip overseas due to Disease/Accident or the means of transportation that the Insured booked to return to Vietnam is delayed due to circumstances out of control of the Insured |
7 days | 7 days | 7 days |
| 33. Disruption/Withdrawal of Hotel Services Pay VND1,500,000 for each 24-hour period in the event of disruption or withdrawal of hotel services as a result of strike or riot at travel destination of the Trip |
3.000.000 | 3.000.000 | 3.000.000 |
FAMILY
| Maximum Coverage | Classic (VND) | Executive (VND) | Premier (VND) |
|---|---|---|---|
PERSONAL ACCIDENT |
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| 1. Accidental death or permanent disablement The Personal Accident benefit if the Insured has suffered Injury or death primarily and directly resulting from an Accident occurring during the Trip as specified in the Policy Wording for the maximum Injury compensation rate shall be paid in accordance with the benefits table (“Rating Table”) |
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| - Adult | 1.000.000.000 | 2.000.000.000 | 3.000.000.000 |
| - Children | 500.000.000 | 1.000.000.000 | 1.500.000.000 |
MEDICAL EXPENSES |
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| 2. Overseas Medical Expenses Overseas medical expenses incurred because the Insured sustains an Accidental Injury or suffers a Sickness/Disease while on an insured Trip |
1.700.000.000 | 2.400.000.000 | 3.600.000.000 |
| 3. Medical Expenses Incurred Upon Return To Vietnam To follow-up treatment following the indications of the attending Physician overseas within thirty-one (31) days from the date of the Insured’s return to Vietnam following discharge from an overseas Medical Facility |
200.000.000 | 400.000.000 | 600.000.000 |
| 4. Overseas Hospital Visit Transportation cost of one relative or friend to visit the Insured if the Insured is hospitalised for more than 5 days while overseas |
60.000.000 | 90.000.000 | 120.000.000 |
| 5. Additional Accommodation Expenses | |||
| Hotel accomodation incurred by one relative or friend if the Insured is hospitalised for more than 5 days while overseas | 20.000.000 | 24.000.000 | 40.000.000 |
| Daily Limit | 5.000.000 | 6.000.000 | 10.000.000 |
| 6. Overseas Compassionate Visit Transportation cost of one relative or friend to assist the Insured in the arrangement for the mortal remains and/or overseas funeral rituals |
40.000.000 | 60.000.000 | 100.000.000 |
| 7. Returning children to home country or country of residence Cost of returning unattended children to their home country or country of residence |
60.000.000 | 80.000.000 | 120.000.000 |
| 8. Overseas Hospital Daily Benefit Daily cash benefit of VND1,000,000 while hospitalised overseas |
16.000.000 | 20.000.000 | 50.000.000 |
| 9. Hospital Daily Income Benefit in Vietnam Daily cash benefit of VND500,000 while hospitalised in Vietnam immediately upon return |
5.000.000 | 6.000.000 | 10.000.000 |
| 10. Medical Expenses for Pregnancy Related Sickness Pay for the medical expenses necessarily and unavoidably incurred while on a Trip overseas for pregnancy related Sickness |
24.000.000 | 30.000.000 | 60.000.000 |
| 11. 24-hour Medical Assistance | Contact EUROP Assistance Hotline +84 28 3512 2324 |
Contact EUROP Assistance Hotline +84 28 3512 2324 |
Contact EUROP Assistance Hotline +84 28 3512 2324 |
| 12. Emergency Telephone Expenses Telephone charges as a result of medical emergency |
1.000.000 | 1.000.000 | 1.000.000 |
MEDICAL EVACUATION |
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| 13. Emergency Medical Evacuation The medically necessary expense incurred in emergency medical evacuation of the Insured to the nearest Medical Facility where appropriate medical care is available |
As Incurred | As Incurred | As Incurred |
| 14. Repatriation of Mortal Remains Transportation of mortal remains or burial at place of death |
As Incurred | As Incurred | As Incurred |
LIABILITY |
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| 15. Personal Liability Pay the Insured for the Insured’s legal liability for the death of or injury to someone else or loss of or damage to property owned or controlled by a third party during the Trip overseas of the Insured |
1.000.000.000 | 1.500.000.000 | 2.000.000.000 |
INCONVENIENCES |
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| 16. Trip Cancellation/Postponement Reimbursement of the non-refundable portion of travel costs paid in advance or administrative charges incurred due to Unforeseen Circumstances or the outbreak of Infectious Disease at the Trip destination |
80.000.000 | 120.000.000 | 160.000.000 |
| 17. Trip Curtailment A pro-rated amount will be paid for each complete day of the planned Trip lost due to medical conditions of the Insured or accompanying relative or other circumstances such as a quarantine order upon medical advice, natural disaster, strike, outbreak of Infectious Disease, etc at the Trip destination |
80.000.000 | 120.000.000 | 160.000.000 |
| 18. Trip Disruption A pro-rated amount will be paid for each complete day of the planned Trip lost if the Insured or the relative accompanying with the Insured is hospitalised overseas for more than 5 days |
40.000.000 | 60.000.000 | 100.000.000 |
| 19. Travel/Flight Misconnection For 6 full consecutive hours or above of delay due to flight misconnection as defined in Policy Wording while overseas, maximum up to VND3,000,000 per Trip |
3.000.000 | 3.000.000 | 3.000.000 |
| 20. Travel Delay Maximum VND2,400,000 for each full 6 consecutive hours your scheduled transport is delayed while oversea |
12.000.000 | 12.000.000 | 12.000.000 |
| 21. Travel Overbooking Pay the Insured for accommodation, meal and travel expenses while the Insured is overseas if the Insured cannot board the Insured’s intended scheduled flight due to overbooking |
3.200.000 | 4.000.000 | 20.000.000 |
| 22. Emergency Purchases Pay for the emergency purchase of essential personal items needed while on a Trip overseas if the Insured’s baggage is stolen or it has been declared by the transport provider that the Insured’s baggage is lost |
5.000.000 | 6.000.000 | 10.000.000 |
| 23. Baggage Delay Pay up to VND2,400,000 for every 6 consecutive hours that the Insured's baggage is delayed while overseas if the Insured’s checked-in baggage has been delayed, misdirected or temporarily misplaced by the transport provider while the Insured is on a Trip |
6.000.000 | 10.000.000 | 16.000.000 |
| 24. 24-hour Travel Assistance | Contact EUROP Assistance Hotline +84 28 3512 2324 |
Contact EUROP Assistance Hotline +84 28 3512 2324 |
Contact EUROP Assistance Hotline +84 28 3512 2324 |
LOSSES |
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| 25. Loss of Personal Money Pay for the Insured’s loss of cash and travellers’ cheques owned by the Insured due to theft, robbery by threat of violence or travel disaster at the Trip's destination while the Insured is on the Trip overseas |
5.000.000 | 6.000.000 | 12.000.000 |
| 26. Loss of Travel Documents Pay for the cost of replacing the Insured’s travel documents lost including the additional travel and hotel accommodation expenses necessarily incurred to replace lost travel documents during the Trip while the Insured is overseas |
24.000.000 | 24.000.000 | 24.000.000 |
| 27. Loss of or Damage to Baggage & Personal Effects Pay the Insured if the Insured’s baggage and personal effects (including golfing equipments and laptop computers) which are damaged or stolen due to a Sudden Incident occuring while the Insured is on a Trip overseas, maximum up to VND5,000,000 for each item or set or pair of items; and up to VND20,000,000 for a laptop computer |
30.000.000 | 40.000.000 | 60.000.000 |
| 28. Rental Vehicle Excess Cover Cover for any excess or deductible which the Insured may be required to pay for accidental loss or damage to their rental vehicle during the Trip while the Insured is overseas |
10.000.000 | 12.000.000 | 24.000.000 |
| 29. Closure of Travel Agent Compensate for loss of travel related expenses paid as a result of bankruptcy or winding up due to the breach in law of the travel agent in Vietnam happening within thirty (30) days prior the commencement date of the Trip Overseas |
40.000.000 | 60.000.000 | 80.000.000 |
| 30. Home Guard Cover for physical losses or damages due to fires to the Contents, Valuables and/or stamp collections, works of art based in the Insured’s residence in Vietnam that was left vacant because of the Insured’s Trip Overseas |
20.000.000 | 30.000.000 | 60.000.000 |
EXTENSIONS |
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| 31. Hijack Benefit | |||
| Pay an allowance if the aircraft in which the Insured is travelling during the Trip is hijacked for at least 12 consecutive hours | 20.000.000 | 24.000.000 | 30.000.000 |
| Limit per 12-hour period | 1.300.000 | 2.000.000 | 2.600.000 |
| 32. Automatic Extension Extend the Insurance Period for a period of seven (7) days without of charges if the Insured is unable to return to Vietnam at the expiry date of the Insurance Period while on a Trip overseas due to Disease/Accident or the means of transportation that the Insured booked to return to Vietnam is delayed due to circumstances out of control of the Insured |
7 days | 7 days | 7 days |
| 33. Disruption/Withdrawal of Hotel Services Pay VND1,500,000 for each 24-hour period in the event of disruption or withdrawal of hotel services as a result of strike or riot at travel destination of the Trip |
3.000.000 | 3.000.000 | 3.000.000 |
Important Information
- Eligibility
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- Family Member(s)
For single Trip policies: Maximum of 2 adults travelling with no limit on the number of Children. The 2 adults need not be of the same blood relationship but the Child(ren) must have a blood or foster relationship with either of the adults as defined in Child(ren). All Insured Persons must depart from and return to Vietnam together at the same time.
For Annual Policies: For an Insured, a legal spouse of the Insured with no limit on the number of Child(ren). However, the child(ren) must have a blood or foster relationship with either of the adults and be accompanied by either of the insured adults for any Trip taken during the Insurance Period
- Children
From 0 to 17 years old
- Adult
From 18 years old to 80 years old
From 70 years old up to 80 years old
• The evacuation and repatriation will NOT be covered because our benefit is not applied for people from 70 years old and above
• The medical expenses/PA/Liabilities/Inconveniences/Losses/Extensions will be covered subject to: The 50% co-payment will be applied for all medical expenses
• This Policy will not cover for any expenses if the overseas Trip or the activities carried out during the overseas Trip are undertaken against medical advice of your doctor in Vietnam - Age limit at inception
-
From 0 to 80 years old
- The Insured
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This policy is only available to Vietnamese citizens and permanent residents of Vietnam.
- Travel Regions
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- Southeast Asia/ ASEAN
Countries/territories of Brunei, Cambodia, East Timor, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore and Thailand.
- Asia Pacific
Southeast Asia/ASEAN, countries/territories such as China, Hong Kong, Taiwan, South Korea, Japan, India, Sri Lanka, Pakistan, Australia and New Zealand.
- Worldwide
Any location/destination in the world outside of Vietnam (except for countries/territories that are sanctioned under the sanction limitation exclusion clause).
- Sanction Limitation Exclusion
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The Company shall not provide cover and shall not be liable to pay any claim or provide any benefit to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose the company to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United State of America.
- Length of trip
-
For Single Trip travel insurance policy, the length of a Trip shall not exceed 186 consecutive days.
For annual travel insurance policy, there is no limit on the number of Trips during the Insurance Period. However, the length of each Trip shall not exceed 90 consecutive days.
You must buy Insurance Policy before the departure date of the Trip from Vietnam. The Trip must depart from Vietnam and return to Vietnam
- Emergency Assistance
-
Please call +84 28 3512 2324 for immediate assistance by EUROP Assistance. Emergency medical evacuation and repatriation will also be organized by EUROP Assistance. Covered expenses will be paid directly to EUROP Assistance by Liberty, subject to the policy terms and conditions.
- Claim Procedures
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All claim notification/documents must be sent to Liberty within 30 days after the occurrence of any event which may rise a claim. Please call our 24/7 Customer Service Center One-Call 1800 599 998 for further assistance
Common questions about travel insurance
- 1.What are the benefits of TravelCare insurance?
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We never know what might happen during our trips, but TravelCare travel insurance will protect you in cases like:
- Sickness, injury or death while traveling abroad and receiving treatment when returning to Vietnam
- Your flight is canceled due to adverse weather such as storm or blizzard.
- Personal money, travel documents, luggage and personal property stolen during overseas travelIn addition, you can enjoy more benefits under the coverage of TravelCare's insurance plan. For full details, please refer to the Policy Wording or contact us for more complete advice: Hotline Onecall 1800 599 998 (toll-free) during office hours (Monday - Friday). 8:30 AM - 5:30 PM)
- 2. What should I do if I need urgent assistance while traveling?
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Liberty TravelCare global travel insurance provides 24/7 assistance for medical emergencies and other emergencies during your international travel.
In emergency situations, please call +8428 35 122324 for immediate assistance by Europ Assistance. Emergency transportation and repatriation will be handled by Europ Assistance. Costs covered by the insurance liability will be paid directly by Liberty to Europ Assistance, subject to the terms and conditions of the policy. - 3. How to buy Liberty TravelCare global travel insurance?
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With just 4 steps below, you can buy TravelCare international travel insurance for yourself and your family:
Step 1: Fill in trip information
Step 2: Select the desired insurance package
Step 3: Fill in passenger information
Step 4: Confirm and pay
In addition, you can also leave your contact information via the registration form or call Hotline Onecall 1800 599 998 for a free consultation. - 4. What are the payment methods when buying TravelCare travel insurance?
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Liberty Insurance offers a variety of payment methods for customers when buying travel insurance online on the website https://www.libertyinsurance.com.vn/. You can pay by the methods below. :
- Payment via ATM card or bank account
- Payment by QR code with mobile app
- Payment using a credit or debit card - 5. What international travel insurance packages does Liberty Insurance offer?
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Liberty TravelCare offers diverse insurance packages with attractive insurance benefits, flexible options, to meet all insurance needs of customers. Customers can buy travel insurance for individuals or the whole family with options including: Classic, Executive, Premier
- 6. What are the steps to claim TravelCare travel insurance?
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The Travel Claims Form must be completed and submitted to Liberty Insurance together with the following supporting documents:
- Insurance policy/ certificate (original)
- Photocopy of passport
- Photocopy of air ticket/boarding pass
- Proof of duration of the trip if the travel policy is an annual policy
- Other supporting documents
Your claim requests should be sent by registered post to: Liberty Insurance Limited - Claims Department, 18th floor, Vincom Office Building, 45A Ly Tu Trong, Ben Nghe Ward, District 1, Ho Chi Minh City
Read the detailed claim process at: https://www.libertyinsurance.com.vn/en/claim-travel
