![Claim for Autocare Topbanner](/sites/libertyvn/files/styles/insurance_product_top_image/public/2021-09/agent-filling-out-car-insurance-form-with-ballpoint-pen-closeup_1.jpg?itok=-iM2g1m9)
AutoCare Claims Process
AutoCare Claims Process
Each claim is different, let us guide you through your claim:
Notification
* Immediately notify Liberty Call Center of the accident by calling Onecall 1800 599 998 (24/7).
* Provide information & follow Liberty Call Center's instructions.
* Select the garage to repair the vehicle.
* Make appointment to do the inspection.
![phone](/sites/libertyvn/files/2021-09/phone_6.png)
Inspection
* Send the car/ take the car to the garage following the appointment to do the inspection.
* Fill in Claim Form - AutoCare and mail the necessary documents as required from Liberty’s Claims handler to either:
- Head office: 18th floor, Vincom Office Building, 45A Ly Tu Trong, District 1, Ho Chi Minh City, Vietnam.
- Ha Noi branch office: Floor 10, East Tower, Hanoi Lotte Center Building, No. 54 Lieu Giai Street, Ba Dinh District, Ha Noi.
* Wait for garage's estimation.
![auto_damage](/sites/libertyvn/files/2021-09/Auto_Damage_RGB_3.png)
Confirmation and claim settlement
* Confirm for the garage to repair following Liberty’s approval and wait for the garage’s repair.
* Liberty will pay the approved repair amount to the direct billing garage.
* You need to pay for the garage the deductible, reduction of compensation amount and depreciation which is stated in the approval notice, if any, after the repair being completed.
![Billing](/sites/libertyvn/files/2021-09/billing_7.png)
Frequently Asked Questions (FAQs)
-
What are the supporting documents required for claims on AutoCare insurance?
-
What are the additional supporting documents required to follow up a claim ?