
Claim for AutoCare
AutoCare Claims Process
Each claim is different, let us guide you through your claim:
Notification
* Immediately notify Liberty Call Center of the accident by calling Onecall 1800 599 998 (24/7)
* Provide information & following Call Center’s instructions
* Select the garage to repair the vehicle
* Make appointment to do the inspection

Inspection
* Send the car/ take the car to the garage following the appointment to do the inspection.
* Fill in Claim Form - AutoCare and mail the necessary documents as required from Liberty’s Claims handler to either:
- Head office: 18th floor, Vincom Office Building, 45A Ly Tu Trong, District 1, Ho Chi Minh City, Vietnam.
- Ha Noi branch office: Floor 10, East Tower, Hanoi Lotte Center Building, No. 54 Lieu Giai Street, Ba Dinh District, Ha Noi.
* Waiting for garage's estimation

Settle repair amount
* Confirm for the garage to repair following Liberty’s approval and wait for the garage’s repair.
* Liberty will pay directly to the repair shop following the approval.
* You need to pay for the garage the deductible, sanction and depreciation which is stated in the approval notice, if any, after the repair being completed.

Frequently Asked Questions (FAQs)
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What are the supporting documents required for claims on AutoCare insurance?
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What are the additional supporting documents required to follow up a claim ?
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