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AutoCare Claims Process

AutoCare Claims Process

Each claim is different, let us guide you through your claim:



* Immediately notify Liberty Call Center of the accident by calling Onecall 1800 599 998 (24/7).

* Provide information & follow Liberty Call Center's instructions.

* Select the garage to repair the vehicle.

* Make appointment to do the inspection.



* Send the car/ take the car to the garage following the appointment to do the inspection.

* Fill in Claim Form - AutoCare and mail the necessary documents as required from Liberty’s Claims handler to either:

  • Head office: 18th floor, Vincom Office Building, 45A Ly Tu Trong, District 1, Ho Chi Minh City, Vietnam.
  • Ha Noi branch office: Floor 10, East Tower, Hanoi Lotte Center Building, No. 54 Lieu Giai Street, Ba Dinh District, Ha Noi.

* Wait for garage's estimation.


Confirmation and claim settlement

* Confirm for the garage to repair following Liberty’s approval and wait for the garage’s repair.

* Liberty will pay the approved repair amount to the direct billing garage. 

* You need to pay for the garage the deductible, reduction of compensation amount and depreciation which is stated in the approval notice, if any, after the repair being completed.



Frequently Asked Questions (FAQs)

  1. What are the supporting documents required for claims on AutoCare insurance?

  2. What are the additional supporting documents required to follow up a claim ?