Claim for Personal Accident

Personal Accident Claim Process

Each claim is different, let us guide you through your claim:


Inform Liberty

  • To notify Liberty in writing within 90 days from the first day of treatment of the Insured occurrence for which the claim is made
  • Failure to notify the insured event with time limit as required will result in penalty on the percentage1 of total claim value
  • Notifying of the insured event from 91st day to 180th day: 10%
  • Notifying of the insured event from 181st day to 270th day: 20%
  • Notifying of the insured event from 271st to 365th day: 30%

Percentage of total claim value


File your claim

  • Fill in Claim form - Personal Accident and mail all relevant documents2 to Liberty Claims Department at 18th floor, Vincom Office Building 45A Ly Tu Trong Street, District 1, Ho Chi Minh City
  • The original copy of medical records
  • Medical reports
  • Test result: radiographic, biopsy, cytology, tissue pathology results
  • Surgical, chemotherapy, radiotherapy certificates
  • The prescriptions
  • Supporting Invoices and receipts
  • Death certificate and Certified legal inheritance confirmation 

Required documents



  • Upon receiving the completed set of documents, claims will be processed within maximum of 15 working days which is eligible as required in the claim procedure of the policy wording
  • Any claim made by the Insured for the incurred actual expenses shall be reimbursed in Vietnam Dong subject to the prevailing regulations of Vietnamese government
  • In case parent or tutor received reimbursement for the Insured under 18-year-old, the receiver shall provide the document that proves the relationship between him and the Insured such as: the copy of residence registration book or birth certificate; or other documents subject to the prevailing regulations of law