Liberty Mutual Insurance Agrees to Sell Vietnam Operation to Chubb

Liberty Insurance Vietnam is now a Chubb company

From late October 2026, Liberty Insurance Vietnam will operate under the Chubb name. Same protection. Same policies. New name.

What this means for you as a policyholder

Everything continues as normal.

Every policy stays in force, on the same terms, with the same cover.
Claims will be handled the same way, by the same people. Our phone numbers don't change.
Your agent is still your agent.

What will change

Our website: libertyinsurance.com.vn will redirect to chubb.com. If you've saved a link to a specific page, such as a product page or your login, it will automatically take you to the equivalent page on chubb.com. You won't need to update anything.

Our email addresses: Our team's email addresses will move to @chubb.com. Any messages sent to a @libertyinsurance.com.vn address will be automatically forwarded to the new address for a period of time. You do not need to update your contacts straight away, but we'd recommend doing so when you get the chance.

Policies from late October onwards: Any new policies, renewals, or policy documents issued from late October 2026 will carry the Chubb name. The cover, terms and conditions remain the same.

Our name When you call us, you'll hear the Chubb name rather than Liberty. Everything else about how we answer your call and support you will stay the same.

What won't change

Phone numbers
Office locations
Your products and cover
The team looking after you
How to make a claim

Frequently Asked Questions - Answering Your Concerns

At Liberty Insurance, we are committed to continuously enhancing our product value and service quality to bring you the best benefits. If you have questions or any concerns, please contact our hotline at 1800 599 998 (24/7, domestic toll-free) or email us at hotline@libertyinsurance.com.vn for dedicated support.

1. Summary of our announcement

As part of Liberty Mutual Insurance Group’s strategic vision to create greater value for our partners, we are pleased to inform you that Liberty Mutual has agreed to transfer its business operations in Vietnam and Thailand to Chubb Limited (“Chubb”). This transfer aligns with the broader strategy of both companies, aiming to strengthen market presence, expand distribution networks, and enhance our competitive capabilities in Vietnam and the region.

The transition process is expected to be completed in 2026, subject to certain completion conditions and regulatory approvals by the competent authorities in accordance with the applicable laws.

2. Am I going to be covered?

Your policy services and coverage remain unchanged. We want to emphasize our commitment to maintaining a strong relationship with you, and all our customers and partners. As always, we are going to keep you informed about updates in our operation and the seamless transition with Chubb.

If you have any questions or concerns, please contact our hotline at 1800 599 998 (available 24/7, toll-free) or email us at hotline@libertyinsurance.com.vn for dedicated support.

3. I just filed a Claim/have a Claim in progress/waiting for a refund, is it going to be canceled or affected?

The Claims operations remain unchanged. If you have any request or ongoing process, it will proceed as usual. We want to emphasize our commitment to maintaining a strong relationship with you.

4. Impacts on Liberty’s Contracts and Services

We want to emphasize our commitment to maintaining a strong relationship with you, and all our customers and partners. Our services and operations remain unchanged. We will continue to provide you with the best possible services.

5. My policy is coming up for renewal, which company will issue the policy - Chubb or Liberty?

While we work on this integration with Chubb, we will be continuing business as usual operations and remain committed to servicing our policy holders. We will keep you updated if anything changes.

6. Are the emergency services going to be affected?

The assistance service operation remains unchanged. You can request them at any time on our channels as it’s covered in your policy. All existing contact information, including phone numbers, email addresses, and mailing addresses, will remain unchanged. We want to emphasize our commitment to maintaining a strong relationship with you, and all our customers and partners.

We are committed to continuously enhancing our product value and service quality to bring you the best benefits.

If you have any questions or concerns, please contact our hotline at 1800 599 998 (24/7, miễn phí) or email us at hotline@libertyinsurance.com.vn for dedicated support.