Claim for EZCare

EZCare Claim Process

Each claim is different, let us guide you through your claim:



Choose your preferred hospital or clinic for out-patient, dental or emergency in-patient treatment and pay for the expenses on your own account (for 24/7 emergency healthcare assistance by Europ Assistance please call +84 28 35 122324)


Notify Liberty about the insured event

Notify our Customer Service Center at Hotline 1800 599 998 or send email to Hotline@LibertyInsurance.com.vn about the insured event within 90 days of the first treatment date of the insured event or, in case of maternity, the date of delivery, unless otherwise agreed by the Company.

Unless there is a legitimate reason, failure to notify our Customer Service Center about the insured event or to submit the claim request within 90 days as mentioned above will result in a
penalty calculated as a certain percentage of the total claim value as follows:

  • After 91 days to 180 days: 10%
  • After 181 days to 270 days: 20%
  • After 271 days to 365 days: 30%

If you have informed our Customer Service Center about the insured event, you must submit the original medical records to Liberty within 1 year of the first treatment date.


Submit documents

Submit a completed Claim Form together with all the required documents to Liberty. Read more information in the FAQs below to learn about the required documents for claim reimbursement.

•Option 1: Submit documents online via E-Claim Portal

•Option 2: Deliver documents to: Health Insurance Claims Department, Liberty Insurance Company Limited. 18th Floor, Vincom Building, 45A Ly Tu Trong Street, District 1, Ho Chi Minh City



Liberty will settle your claim request within 7 working days after receiving the complete set of documents, and reimburse your claim within 5 - 7 working days of sending the reimbursement confirmation letter to you.