* Immediately inform the nearest police authorities or local governments of the accident or call 113 (24/7).

* Immediately notify Liberty Call Center of the accident by calling Onecall 1800 599 998 (24/7).

* Provide the accident information and follow the instruction from the Call Center to handle the accident scene.

* Inform to Liberty in writing.

* Fill in Claim Form - Motor/Auto CPTL and mail the necessary documents as required from Liberty’s Claims handler to either:

Head office: 18th floor, Vincom Office Building, 45A Ly Tu Trong, District 1, Ho Chi Minh City, Vietnam.

Ha Noi branch office: Floor 10, East Tower, Hanoi Lotte Center Building, No. 54 Lieu Giai Street, Ba Dinh District, Ha Noi.

* Notice to the third parties the compensation amount confirmed by an insurance company according to Decree No. 03/2021/NĐ-CP and pay the amount to the third parties.

* Collect and cooperate with Liberty to collect necessary documents for making the claim payment.