Contact Us 
Downloads 
Fri, 07/11/2025 - 14:48
Ho Chi Minh City, July 10, 2025 – Liberty Insurance Limited, a member of U.S.-based Liberty Mutual, continues to affirm its position in the Vietnamese and regional insurance markets by being honored at the 2025 Insurance Asia Awards (IAA) with two prestigious accolades: Auto Insurance Initiative of the Year – Vietnam for its comprehensive AutoCare product, and Technology Excellence Initiative of the Year – Vietnam for its premium HealthCare product.
With this achievement, Liberty Insurance has now been recognized a total of seven times at the IAA. This includes:
- Three awards for Auto Insurance Initiative of the Year (2022, 2023, and 2025),
- Three titles as International General Insurer of the Year (2022–2024), and
- The 2025 win for HealthCare in the category of Technology Excellence Initiative of the Year.
Liberty Insurance representatives at the IAA Awards Ceremony – From left to right: Ms. Tram Chung, Product Motor Leader, Mr. Tri Cao, Claims Leader, Ms. Vy Nguyen, Product Accident & Health Leader, Liberty Insurance
The Insurance Asia Awards, organized annually since 2016 by Insurance Asia magazine, aim to recognize outstanding insurers and breakthrough innovations across the region. This year marks the 10th anniversary of the awards, with a rigorous evaluation system based on criteria such as uniqueness and innovation, effectiveness and industry-wide impact, as well as dynamism, flexibility, and sustainability.
This latest win is a testament to Liberty Insurance’s product development strategy and market approach—built on long-term, sustainable goals. By investing in and integrating advanced digital technologies while deeply understanding customers’ real-world needs, Liberty continues to innovate, reaffirming its pioneering position and contributing to raising the service standards in the insurance industry.
AutoCare Comprehensive Car Insurance – A leading innovation in auto insurance
As one of Liberty’s flagship insurance products since its entry into the Vietnamese market, AutoCare has not only maintained strong performance with a winning streak across three award years (2022, 2023, and 2025), but also demonstrated leadership in aligning with Vietnam’s growing green transportation trend. With a flexible design and standout benefits, AutoCare delivers an international-standard insurance experience:
- Beyond comprehensive coverage for the vehicle’s body, EV batteries are also protected, even in cases of flooding or natural disasters - meeting the need for complete protection for car owners.
- Coverage extends to the vehicle registration and inspection phase, supporting customers from the very beginning of their vehicle ownership journey.
- Proud to be among the first international non-life insurers in Vietnam to offer 24/7 toll-free hotline support for consultation, claims, and roadside assistance.
Additionally, Liberty Insurance actively promotes a safe driving culture by sending weather alerts, flood warnings, and traffic risk notifications via SMS and app, raising accident prevention awareness and helping customers better protect their assets. Drivers with a good driving record also benefit from renewal premium discounts, encouraging the maintenance of safe and responsible driving behavior.
Sharing her thoughts on the impressive track record of the AutoCare product, Ms. Tram Chung, Head of Motor Product at Liberty Insurance, said: “AutoCare’s success is the result of combining advanced technology with a deep understanding of our customers’ real needs. At Liberty, we continuously innovate and enhance our products to keep pace with market changes and rising protection demands, while also contributing to the promotion of road safety awareness in the community.”
Notably, Liberty Insurance has officially launched the Zalo Mini App – a tool designed for quoting and issuing insurance certificates directly on the Zalo platform, tailored specifically for Liberty’s network of agents and insurance partners. With a user-friendly interface, streamlined operations, and strong integration capabilities, the Liberty Zalo Mini App offers a convenient and highly efficient working experience, helping agents save time and boost productivity throughout the consultation and sales process. This launch also marks a significant milestone in Liberty’s long-term commitment to empowering its agent network—by providing practical, powerful, and easy-to-use digital tools that enhance service quality and elevate the overall customer experience.
HealthCare Premium Health Insurance & e-Claim Portal – Advanced technology redefining the standards of premium health insurance
Not only making its mark in the motor insurance segment, Liberty Insurance was also honored at the Insurance Asia Awards 2025 for its digital innovation in health insurance, most notably with the launch of the HealthCare product and the e-Claim online claims portal.
HealthCare is Liberty’s premium health insurance solution, offering global coverage and immediate protection benefits, representing a major leap beyond traditional models. The product is flexibly designed with extended benefits, tailored to meet the comprehensive protection needs of mid- to high-income customers, while aligning with modern lifestyles that include frequent international travel and proactive health management. In parallel, Liberty introduced e-Claim, an online claims submission portal specifically for health insurance policyholders. Since its launch, 70% of claims have been submitted digitally, a testament to the platform’s convenience, practicality, and high customer satisfaction.
Ms. Vy Nguyen, Head of Accident & Health Products at Liberty Insurance, shared: “Health is invaluable, and health insurance has become an essential part of modern life. With the rising cost of medical care, having a health insurance policy is a smart decision that protects your finances against unexpected health risks. Alongside a high-quality product and meaningful protection benefits, Liberty also invests in technology to elevate service experience, empowering customers to confidently safeguard what matters most: their health and the wellbeing of their families.”
Affirming Its Pioneering Position in the Domestic and Regional Insurance Markets
Beyond international accolades, Liberty Insurance continues to assert its pioneering role by standardizing technology and optimizing operational processes—delivering a seamless, fast, and transparent experience for customers.
With just a few simple steps, customers can now search, purchase insurance, receive certificates, and submit claims online, for example, getting a motor insurance quote in just one minute or completing international travel insurance purchase in only four steps. In parallel, Liberty consistently enhances its service quality with features such as: Streamlined procedures; 24/7 customer support; Premium discounts for safe drivers; 0% interest installment plans for individual customers; These notable achievements in 2024–2025 further reinforce Liberty Insurance’s leadership in Vietnam’s non-life insurance market, not only through its comprehensive product offerings and cutting-edge technology, but also through outstanding customer experience and dedicated service.
