The Travel Claims Form​ must be completed and submitted to Liberty Insurance together with the following supporting documents:

1. Insurance policy/ certificate (original)
2. Photocopy of passport
3. Photocopy of air ticket/boarding pass
4. Proof of duration of the trip if the travel policy is an annual policy
5. Other supporting documents specified in section 2 below

Claim requests: Your claim requests should be sent by registered post to:
               Liberty Insurance Limited - Claims Department
               15^th floor, Kumho Asiana Plaza Saigon
               39 Le Duan Street, District 1, Ho Chi Minh City

1. Police report (original)
2. Death certificate (original)
3. Supporting proof such as autopsy report, if any
4. Certified copy of the beneficiary's ID card

1. Personal Accident Claims Form
2. Medical report (original) (which clearly states the 1^st symptom date, medical history, diagnosis etc.)
3. Police report (original)
4. Detailed description of how the accident occurred and the injuries sustained

1. Medical documents (Prescription, test result…)
2. Hospital bills (original)
3. Ambulance bills (original)
4. Doctor's medical report which states the diagnosis, when symptom(s) first appeared and the patient’s medical history
   

1. Hospital bills (original)
2. Medical documents (Prescription, test result, discharge form…)
3. Doctor's medical report (which clearly states the 1^st symptom date, medical history, diagnosis etc.)
4. Accident report or immediately advise our Customer Service Center of the injury or sickness upon its occurrence (in case the customer cannot have treatment while overseas)
   

Original supporting documents from the hospital stating the period of hospital confinement due to sickness or accidental injury

1. Medical report showing that the Insured is hospitalized for more than 5 days whilst overseas
2. Receipt of return economy class air tickets

1. Medical report (including medical diagnosis and treatment history) showing that the Insured is hospitalized for more than 5 days whilst overseas
2. Receipt/ Invoice for hotel charges

1. Death certificate/ Doctor's certification letter (if the trip cancellation is due to death or serious injury/sickness of the Insured)
2. Proof of relationship to the Insured (birth certificate, marriage certificate, etc.)
3. Invoice of the amount paid in advance for the trip
4. Document from the travel agency confirming the amount refunded
5. Invoice showing the cancellation charges paid to the travel agency

1. Purchase receipt for additional tickets
2. Letter from the travel agency which shows the breakdown of the portion of the original trip that was not utilized
3. Death certificate/ Doctor's certification letter (if the trip curtailment is due to death or serious injury/ sickness of the Insured)
4. Proof of relationship to the Insured (birth certificate, marriage certificate, etc.)
5. Hotel statement for accommodation expense paid in advance

1. Property irregularity report if baggage is lost or damaged by carrier
2. Police report
3. Details of items lost/damaged including date of purchase/actual cash paid, year of make, photo (if any). Attach receipts of items lost (original)
4. Quotation/ repair invoice/ replacement invoice
5. Details of amount recoverable from liable carrier or other liable parties
   
   Remarks: Any loss must be reported to police within 24 hours of event

1. Travel itinerary
2. Property irregularity report from carrier
3. Receipt of acknowledgement on returned baggage
   

1. Police report
2. Supporting documents for the amount of cash lost (money withdrawal receipt, money exchange slip...)
3. Receipts for obtaining replacement of travel documents
4. Hotel bills incurred for replacement of travel documents
5. Transportation bills
6. Administration charges for obtaining replacement of air ticket 

Remarks: Any loss must be reported to police within 24 hours of event

1. Travel itinerary
2. Travel documents such as boarding pass/tickets indicating actual departure time & date
3. Written confirmation from carrier/their handling agent specifying the reason and hours of delay.

1. Travel itinerary
2. Travel documents such as boarding pass/tickets indicating actual take-off time & date of the onward travel connection
3. Written confirmation from carrier or their handling agent on the incoming delay of scheduled public conveyance at the transfer point
4. Original bills/ receipts identifying expenses incurred for hotel accommodation, meals and refreshments
   

Remarks: Transfer point must be outside the location of trip origin  

Certified written copy of Police report, itemized statement of repairs and other documented evidence