General
Yes, we have real people available 24/7 to answer your questions. Call 1-800-599-998 anytime for assistance.
We also can call you, if you'd prefer. Just use our Call-me-back service - we can call you back immediately at the number you specify.
Liberty Direct is Easy
• Liberty Direct offers accurate rates for quick and easy shopping.
• Liberty Direct provides online signatures, flexible payment options, and printable policy schedule.
Liberty Insurance has great claims service
• Call us to report claims 24/7, 365 days a year.
• Need help arranging towing? No problem, call our 24/7 Customer Service Center.
• Our claims service is fast, fair and transparent!
Have any one of the following handy to recover your password:
• The email address associated with your online account
• Your policy number
• Your phone number
We use your email address to:
• Allow you to retrieve your quote at a later date.
• Send you a summary of your completed quote.
• Send you promotion newsletter if we see there is any good offer for you.
We will not sell your email address to other Non-liberty Companies for their marketing purposes without your consent.
Please read our full Privacy Policy.
Summary & Payment
We accept major credit cards, debit cards, or pay later options.
Yes, we have real people available 24/7 to answer your questions. Call 1-800-599-998 anytime for assistance. Or chat with our representatives online for a faster and convenient purchase.
We also can call you, if you'd prefer. Just use our Call-me-back service - we can call you back immediately at the number you specify.
• If anything has changed in your life—for example, if you bought a new car, got married, moved or experienced any other major milestone—you should request a review of your coverage so you can rest assured that your policy still protects everything that’s important to you. Just call 1-800-599-998 to see if you need to make any updates.
Auto Care
Yes, Liberty Direct offers many discounts, which are automatically added to your quote based on your specific situation. You can see details about the discounts you qualify for when you complete your quote.
If you enter accurate information about yourself, your drivers, and your vehicles and it matches the information we obtain, such as your driving and claims history reports, your quote will be accurate. What you see is what you pay.
Occasionally, this happens. Regardless of what company you choose, paying for insurance is paying for peace of mind and good service.
We only collect information that is necessary to provide accurate quotes for your specific situation. Please see our Privacy Policy for more detailed information.
No. We think providing accurate rates are the best way to help you make a decision about your auto insurance.
Simply call us at 1-800-599-998.
• The best way to understand a rate change is to call us at 1-800-599-998. Many factors can affect your rate, including:
o Vehicle information and driving history and behavior
o Age, gender
o Where you live
o Claims history
o Your coverages and deductibles
• This is out-of-pocket money that the Policyholder pays for in an insurance claim as a form of co-insurance. Liberty Insurance customers are to choose one of two forms: fixed deductible or scaled deductible to ensure they obtain the best product and services at a lower cost. This also ensures fairness among customers.
• Fixed deductible
o The customer will pay up to VND 1, 2, 5, or 10 million per claim
o Benefit: save 12% to 45% of premium compared to scaled deductible 
• Scaled deductible
o The customer will pay at the maximum:
o For the 1st & 2nd claims: VND 0
o For the 3rd claim onwards: VND 1 million per case
• Benefit: The average Liberty customer only makes less than 2 claims per year. Therefore, very few would be affected by choosing scaled deductible.
• Hydraulic stroke
o Customers are responsible for either 30% of any one incidence of loss or the prevailing deductible at the time of the loss, whichever is greater (applicable to both types of deductibles).
• To increase savings?
o Avoid repainting when there are only a few scratches. The painting cost is based on the car part (bumpers, mudguards, doors, etc.) rather than the number of scratches
o Avoid making small claims to enjoy more favorable renewal premiums
Yes, in addition to auto insurance, Liberty Insurance offers travel insurance, home insurance, and personal accident insurance. You can also call us at 1-800-599-998 for other insurance products.
• Call us anytime at 1-800-599-998.
We offer interactive tool to find your nearest garage. Simply visit: http://www.libertyinsurance.com.vn/en/claims/service-networks/qualified-car-repair-garages
Travel Care
Yes, Liberty Direct offers many discounts, which are automatically added to your quote based on your specific situation. You can see details about the discounts you qualify for when you complete your quote.
Occasionally, this happens. Regardless of what company you choose, paying for insurance is paying for peace of mind and good service.
We only collect information that is necessary to provide accurate quotes for your specific situation. Please see our Privacy Policy for more detailed information.
Simply call us at 1-800-599-998.

Receive a complimentary passport cover for every trip you make when buying Liberty TravelCare, or travel pouch or cabin luggage when buying Liberty TravelCare Annual Plan during this summer! For more details, call us at 1800 599 998 (press 1).

Personal Accident Care
Yes, Liberty Direct offers many discounts, which are automatically added to your quote based on your specific situation. You can see details about the discounts you qualify for when you complete your quote.
Occasionally, this happens. Regardless of what company you choose, paying for insurance is paying for peace of mind and good service.
We only collect information that is necessary to provide accurate quotes for your specific situation. Please see our Privacy Policy for more detailed information.
Simply call us at 1-800-599-998.
Home Care
Yes, Liberty Direct offers many discounts, which are automatically added to your quote based on your specific situation. You can see details about the discounts you qualify for when you complete your quote.
Occasionally, this happens. Regardless of what company you choose, paying for insurance is paying for peace of mind and good service.
We only collect information that is necessary to provide accurate quotes for your specific situation. Please see our Privacy Policy for more detailed information.
Simply call us at 1-800-599-998.
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