Recommending Liberty

• I have no hesitation in recommending Liberty Insurance to my friends and colleagues who want insurance. Liberty put my interests first, taking the time to get to know what I required. They delivered on everything they said they would do.

Speed of Action

• Our home unfortunately suffered a major kitchen fire which caused severe damage to the rest of the house. I was impressed by the speed the Liberty team assisted me and my family. We were given an emergency interim payment for clothes and rental assistance of immediate short term accommodation and prompt payment for the repairs. Liberty helped us during this disastrous event and we will never forget Liberty’s help.
• I was so impressed with the speed of getting covered for Health Insurance. I received the formal quote shortly after my request and all enquiries were answered promptly within hours and once I decided, the policy was issued same day. Great Service Liberty.

Experience

• I was so impressed with the knowledge and understanding of Liberty staff. I was very pleased to listen to your staff explain the benefits of the AutoCARE product and they answered all my questions directly to my satisfaction. Although Liberty was not the cheapest offer; I chose AutoCARE because the Liberty staff were patient with me and they demonstrated they understand their business and knew how to protect my car.

Exceptional Service

• From start to finish Liberty’s friendly team was a joy to deal with. They took the time and tailored my insurance coverage to fit my complete needs. The Liberty team was extremely helpful and I am very pleased that I chose Liberty for my car, travel and health coverage.
• I have quickly learnt that Liberty people go the extra mile. It is so rare nowadays to find a company with these unique values. With Liberty, I will get what I expect and that is great service. Liberty has won a client for life with me.
• Liberty remains our preferred supplier because of its service and reliability.
• Liberty helped me understand insurance and its protection. I consider myself lucky to have met a great Liberty rep who explained when I asked all the details and in and outs of insurance. I was very happy with the assistance and information from the Liberty rep that I only had one choice when deciding what company I would buy my insurance coverage from. Thank you so much Liberty.
• My travel claim was dealt with swiftly and with sincere compassion following the serious injury my Mother, expereinced. The service I experienced during this trying time was greatly appreciated and helped tremendously at a very stressful time. Thank you Liberty.

Claims Service

• Many thanks Liberty for your exceptional attention to detail. Everyone was helpful and followed up with me on what documents I required to submit a claim. It is this effort that sets Liberty apart as a company.
• Please pass on my many thanks for the Liberty staff that promptly and efficiently managed my claim. I greatly appreciated their efforts on my family’s behalf.
• Thank you so very much for everyone’s help at Liberty with my claims issue, you got to the bottom of the problem much more effectively that I ever could!

Compassionate/Considerate

• Thank you so much for all your hard work over the past few days. I could not believe an insurance company could be so understanding and considerate. Liberty’s kind staff do you credit.
• Even though my claim was very embarrassing your staff member remained professional throughout. I’m sure I will look back one day and laugh but her help meant I didn’t cry at the time. Many thanks Liberty for all your help.

Savings

• I wish I knew about Liberty Insurance before. After I purchased the Dynamic SME product from Liberty, I found that we have saved a lot of money and time and especially I have the peace of mind that my business is completely covered.
• I am greatly satisfied with Liberty. Not only have you saved me a lot of money with protecting my business and my family. It was a pleasure to deal with Liberty and I now consider Liberty a trusted partner.
• Thank you for your splendid assistance in obtaining my new AutoCARE policy. It is good to know Liberty offers so much added extras.
• As my first car insurance claim the Liberty team made it very easy. I just called their hotline, and they got my car towed to Saigon Ford. A week later, they called me to the garage to get my car back. It was so simple!
• Thank you for your very prompt attention to my claim. I am very impressed with your speed of response and of course pleased with the outcome of third party liability. Once again, thank you for an excellent service.
• Thank you for the information and the excellent service that your company has provided.
• Liberty contacted me and explained the procedure so clearly. Thanks also for your email, the content of which is most helpful. I must say that I am very grateful for your speed of response and your excellent service.
• I have been extremely pleased with the very professional service I received from the Liberty Team.
• I would like to thank the Liberty team for doing all they can for me. I appreciate what you have tried to do for me and my family. I am going to always have AutoCARE for my vehicle.
• Liberty is always efficient and friendly in every dealing I have with the them.
• Thank you again regarding the handling of my Son’s AutoCARE claim. It has been very unfortunate regarding his car but the high level of service and dedication given to us has made this easier to deal with. Thank you once again.
• As far as I am concerned, the team at Liberty is the very best. It is obvious that Liberty has set the standard for customer care in Vietnam.
• It is obviously not a great situation for our family, but Liberty’s helpful service has made things so much easier for me and my family. Thank you Liberty.
• The speed with which Liberty dealt with my claim was outstanding. I must say it is always a pleasure to deal with Liberty. It is a rare commodity these days unfortunately amongst customer service companies. Keep up the good work.
• Thank you for all your help with my Medical services claim. You seem to understand my situation so well. This was the best service I received in the 20 years of travelling.
• The whole ordeal of evacuating my Daughter, from start to finish, was made so much easier due to Liberty’s care and understanding of the situation. With one call everything went into action. All the Liberty staff and your medical providers in Hanoi and in Bangkok were all fantastic. Thank you again Liberty, our family will never forget this and rest assured you have loyal customers for life.
• We are all so happy to have received the updates from all levels of Liberty staff. As always, my family and I are very impressed with everyone at Liberty.
• Thank you very much for your kind help with the follow-up calls and email regarding our situation. Your companionate understanding and direct assistance helped my family through one of its most difficult times. We will always be grateful to Liberty. Generations of our family will know how Liberty helped us. We will always be your customer.
• I would just like to take this opportunity to say a very big thank you to all persons from Liberty that was involved in my case. I am really grateful to you all for sorting things out, for me, efficiently, effortlessly and indeed speedily. I really appreciate it.
• Thank you Liberty for your speedy responses, you are unique in today’s world. I could feel how you genuinely wanted to help my family. Everyone from GrandFather and GrandMother and my parents are so grateful. You eased our pain very quickly.
• Thank you for the follow up from your team. I have to say the service from Liberty has been first class all round. I am very happy with the way everything has been dealt with.
• I am very happy with the level of service provided by Liberty Insurance. I was impressed by how easy it was dealing with the Liberty claims team. I found them very professional and they explained everything so clearly and they were very understanding of my situation which made me feel so comfortable. Thank you, Liberty.
• This year I have chosen to again use Liberty although I have never made a claim ever. I am a loyal customer not just because I can a lot of time and money with Liberty but also because I know Liberty will look after our business very well when we need their help.
• Thank you Liberty for managing my AutoCARE claim so efficiently. My car has been repaired and looks like new. Once again thank you and could you please pass my thanks on to the repairers.
• I am writing to express my sincere thanks for the high standard of service which Liberty provided in dealing with my claim. I have no hesitation in recommending Liberty to my family and friends. I also want to convey my appreciation to your provider.
• I have been so impressed with Liberty all through my claims process; the service has been fantastic and quick. Everyone that was involved has been so helpful. It is a breath of fresh air and I will be continuing my insurance policy with Liberty and recommending Liberty to everyone.
• Thank you so much Liberty for the prompt and efficient service; it simply takes my breath away I will certainly recommend you to others.
• I hoped that I would never have to make a claim but since I made my first call I have been met with nothing but efficiency both everyone at Liberty.
• 10 out of 10 Liberty.
• Liberty has set a new standard for Insurance in Asia. They truly are the premier Insurance Company. Others may try and say they can do it but Liberty walks the talk every day.