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Liberty MediCare
Claims Process

 

Remember that for all non-emergency in-patient treatment or surgery you must request pre-authorization from our 24/7 Customer Service Center hotline.png (toll free in Vietnam), or Hotline@LibertyInsurance.com.vn

 
  
B1 - Emergency in-patient, out-patient or dental treatment
  1. ​Choose your preferred hospital or clinic for out-patient, dental or emergency in-patient treatment and pay for the expenses on your own account (for 24/7 emergency healthcare assistance by ISOS please call (84-8) 38 247 123).
  2. ​Notify our Customer Service Center (by telephone or email) about the insured event or submit a completed Claim Form, together with all the original medical records (such as medical reports, invoices/bills, receipts, etc.) to Liberty Insurance within 90 days of the first treatment date of the insured event or, in case of maternity, the date of delivery, unless otherwise agreed by the Company. 

    Important note:

    Unless there is a legitimate reason, failure to notify our Customer Service Center about the insured event or to submit the claim request within 90 days as mentioned above will result in a penalty calculated as a certain percentage of the total claim value as follows:

    • After   91 days to 180 days:          10%
    • After 181 days to 270 days:          20%
    • After 271 days to 365 days:          30% 

    ​If you have informed our Customer Service Center about the insured event, you must submit the original medical records to Liberty Insurance within 1 year of the first treatment date.

  3. Liberty Insurance will settle your claim request within 7 working days after receiving the complete set of documents, and reimburse your claim within 5 - 7 working days of sending the reimbursement confirmation letter to you. 
B2 - Non-emergency in-patient treatment (including day case treatment)
  1. Submit your request for Pre-authorization with a detailed quotation and medical documents relevant to such elective treatment for Liberty's approval at least 5 working days before any non-emergency hospitalization or planned surgical operation.
  2. Pay for the expenses on your own account and submit a fully completed Claim Form together with all the original medical records (medical reports, invoices/bills, receipts, etc.) to Liberty Insurance  within 1 year of the first treatment date.
  3. Liberty Insurance will settle your claim request within 7 working days after receiving the complete set of documents, and reimburse your claim within 5 - 7 working days of sending the reimbursement confirmation letter to you. 

C1 - OUT-PATIENT CLAIMS:

  1. Fully completed Medical Claim Form
  2. Original bills/ invoices/ receipts (VAT invoices are required if the expenses are more than VND 200,000)
  3. Medical report (which clearly states the 1st symptom date, medical history, diagnosis, etc.)
  4. Breakdown of charges (treatment details)
  5. Referral letters from the attending physician requesting for tests, X-ray, MRI, CT-scan…
  6. Prescription (including physician signature, hospital or clinic stamp, etc.)
  7. Vietnam driving license (in case of traffic accident where you were the driver)
  8. Police report (in case of accident)

C2 - DENTAL CLAIMS:

  1. Fully completed Dental Claim Form
  2. Original bills/ invoices/ receipts (VAT invoices are required if the expenses are more than VND 200,000)
  3. Dental report
  4. Vietnam driving license (in case of traffic accident where you were the driver)
  5. Police report (in case of accident)

C3 - IN-PATIENT CLAIMS:

  1. Fully completed Medical Claim Form
  2. Original bills/ invoices/ receipts (VAT invoices are required if the expenses are more than VND 200,000)
  3. Details of hospital expenses (each medication and procedure should be detailed)
  4. Medical Report (which clearly states the 1st symptom date, medical history, diagnosis etc.)
  5. Hospital discharge certificate
  6. Prescription (including physician signature, hospital or clinic stamp, etc.)
  7. Vietnam driving license (in case of traffic accident where you were the driver)
  8. Police report (in case of accident)​
  • Claim requests: Your claim requests should be sent by registered post to:
     
                 Liberty Insurance Limited - Claims Department
                18th floor, Vincom Office Building  
                45A Ly Tu Trong Street, District 1, Ho Chi Minh City
  • ​24/7 Customer Service Support
  1. For 24/7 emergency health assistance by International SOS: Please call (84-8) 38 247 123
  2. For other enquiries: Please contact Liberty Insurance Customer Service Center at    hotline.png    (toll-free in Vietnam) or Hotline@LibertyInsurance.com.vn

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