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                                    Liberty TravelCare 
                                    Claims Process

 
Emergency assistance by ISOS
  
Claims or other support by Liberty Insurance
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(Toll-free in Vietnam)
 
 
REQUIRED DOCUMENTS FOR ALL CLAIMS

The Travel Claims Form​ must be completed and submitted to Liberty Insurance together with the following supporting documents:

  1. Insurance policy/ certificate (original)
  2. Photocopy of passport
  3. Photocopy of air ticket/boarding pass
  4. Proof of duration of the trip if the travel policy is an annual policy
  5. Other supporting documents specified in section 2 below

Claim requests: Your claim requests should be sent by registered post to:
               Liberty Insurance Limited - Claims Department
               15th floor, Kumho Asiana Plaza Saigon
               39 Le Duan Street, District 1, Ho Chi Minh City

ADDITIONAL DOCUMENTS
 
ACCIDENTAL DEATH
PERMANENT DISABLEMENT
MEDICAL EXPENSES AND POST MEDICAL TREATMENT
MEDICAL EXPENSES INCURRED UPON RETURN TO VIETNAM
HOSPITAL CONFINEMENT BENEFITS
OVERSEAS HOSPITAL VISIT
ADDITIONAL ACCOMMODATION EXPENSES
TRIP CANCELLATION/ POSTPONEMENT
TRIP CURTAILMENT
LOSS OF OR DAMAGE TO BAGGAGE/ PERSONAL EFFECTS
BAGGAGE DELAY
LOSS OF MONEY OR TRAVEL DOCUMENTS
TRAVEL DELAY
TRAVEL MISCONNECTION
HI-JACKING
RENTAL VEHICLE EXCESS COVE
PERSONAL LIABILITY

 

DISCLAIMER

  1. ​All Claims Notification must be sent to the Company within 30 days after the occurrence of any event which may give rise to a claim. Notification can be verbal or written form, followed by the request of a Travel Claim form.
  2. We recommend you read the full policy wording. This guide does not in any way override the terms and conditions of the policy wording and only serves as a reference for the general documentation required for each type of claim. Actual documents required will vary case by case.​​